Job Description
**About the Role**
The Program Manager, Courier Support sits within the Global Programs (GP) organization within CommOps, Uber's team responsible for defining and delivering effective, scalable customer support. In this role, you will help execute and scale how Uber supports Courier customers across a fast-growing global business. You will work closely with cross-functional partners across Product, Operations, Engineering and CommOps to design and deliver support programs that improve the courier experience, enable product growth, and support Mobility business goals.
This role is well-suited for someone who is analytical, comfortable taking ownership in a fast-moving environment, and able to translate complex business and product challenges into clear, actionable execution plans.
**What the Candidate Will Do**
This Program Manager works across Product, Operations, Engineering, and CommOps to shape how Uber interacts with customers across the global Courier business. There w...
The Program Manager, Courier Support sits within the Global Programs (GP) organization within CommOps, Uber's team responsible for defining and delivering effective, scalable customer support. In this role, you will help execute and scale how Uber supports Courier customers across a fast-growing global business. You will work closely with cross-functional partners across Product, Operations, Engineering and CommOps to design and deliver support programs that improve the courier experience, enable product growth, and support Mobility business goals.
This role is well-suited for someone who is analytical, comfortable taking ownership in a fast-moving environment, and able to translate complex business and product challenges into clear, actionable execution plans.
**What the Candidate Will Do**
This Program Manager works across Product, Operations, Engineering, and CommOps to shape how Uber interacts with customers across the global Courier business. There w...
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