Job Description

  • Candidates with 10+ years of Field Service/Spares Mgmt in a Global setup apply
  • Candidates with relevant experience in Capital Equipment industry apply

    • About Our Client

    Our Client is a Leading MNC in the Semiconductor industry, building state-of-the-art technology for Wafer manufacturing

    Job Description

  • Partnering with business units to develop scalable tools and processes for aftermarket services/spares operations supporting new service products and programs.
  • Implementing roadmap for initiatives to achieve global program objectives and ensuring structural capability to support the programs.
  • Driving collaboration across global organization to solve complex business problems, build innovative solutions and improve operations.
  • Leading execution of critical projects, mitigating risks, ensuring compliance with timelines, and delivering results aligned with business goals.
  • Managing documentation and supporting customer service processes such as quotes, pricing, order processing, warranty assessments, and returns.

    • The Successful Applicant

  • Master's degree with 8+ years of experience or Bachelor's degree with 12+ years in customer service operations or field service management.
  • Hands-on experience with Field Service management solutions (MS Dynamics or SAP) along with Customer Entitlement Management.
  • Strong project management, communication, and quantitative skills.
  • Experience of working in a Global Setup, and FSM for complex systems like Capital Equipment, Heavy Engineering, or similar systems.

    • Apply for this Position

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