Job Description
**Purpose of the Job:** The Delivery Manager is responsible for managing and translating the end to end IT Infrastructure managed services of a financial services customer into an effective management of operations, operational strategy, and programs & projects. This role ensures overall coordination, progress, and alignment of support teams, programs and projects, working closely with both project managers and IT infrastructure operations managers, deliver the infrastructure services contractual commitments and manage the projects to a successful completion.
**Key Responsibilities:**
+ **Strategical & Tactical:**
+ Ensure proper implementation and execution of IT Infrastructure support models and manage the teams accordingly, covering areas like service management, tooling, cloud and datacenter management, network and security management.
+ Support and facilitate the transition and transformation management roadmap, continuously aligning customer expectations, commitments and potential gaps to be identified.
+ Support management in linking projects to strategy, and ensure focus on the right priorities
+ Be the key customer interface for IT infrastructure services, towards senior and mid level management
+ Facilitate the setting of the right priorities and requirements, balancing risk and value, and monitoring benefits, required resources, progress, and budget
+ Represent the program(s) to the key customer stakeholders, ensure required weekly/monthly reporting and steering meetings participation, both internally and to customer
+ Ensure adherence to contractual commitments and Service Level Agreements
+ **Delivery Management and Program Management:**
+ Monitor, analyze, and evaluate program performance through the realization of milestones on time and within the overall budget
+ Facilitate the decision process and approvals for programs and projects
+ Manage the overall budget allocated to programs and projects, reporting on budget, realization, and forecasting in collaboration with the finance controller
+ Manage expectations (stakeholders) on available resources, rolling forecasting based on demands, and benefit tracking of running programs/projects
+ Ensure that all global IT projects and delivery include project team resource identification, communication planning, tracking progress, designing and monitoring key metrics, project planning, requirements gathering, technical & functional documentation, issue tracking & resolution
+ Ensure that the right mitigating actions are taken and reported to relevant stakeholders and the project board
**Knowledge and Skills:**
+ Able to build bridges between strategic, tactical, IT infrastructure operations and project execution.
+ Strong planning and organizing skills, with the ability to see the big picture
+ Strong results orientation, pushing self and others to achieve results
+ Strong communication, able to align well with customer stakeholders
+ A strong team player with proven team leadership potential
+ Stress-resistant; able to perform under pressure
**Competence Framework:**
+ **Management & Leadership:**
+ Leading by example and guiding others to contribute to the desired results of the organization
+ Ability to lead IT support teams, and project managers / teams
+ Creating conditions for effective and efficient delegation of tasks
+ Coordinating the effective and efficient planning and organizing of goals and activities
+ Ensuring organizational information is available for monitoring projects and activities at all levels
+ **Interpersonal Skills:**
+ Providing feedback on effective communication and guiding others in improving their communication skills
+ Engaging in persuasive arguments and negotiations to reach acceptable agreements
+ Encouraging cooperation and initiating company-wide cooperation initiatives
+ **Decision Making:**
+ Contributing to an organization that values analysis-based opinions and decision
+ Making clear decisions when required
+ Staying informed on organizational and societal developments and integrating this knowledge into activities
Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
**Key Responsibilities:**
+ **Strategical & Tactical:**
+ Ensure proper implementation and execution of IT Infrastructure support models and manage the teams accordingly, covering areas like service management, tooling, cloud and datacenter management, network and security management.
+ Support and facilitate the transition and transformation management roadmap, continuously aligning customer expectations, commitments and potential gaps to be identified.
+ Support management in linking projects to strategy, and ensure focus on the right priorities
+ Be the key customer interface for IT infrastructure services, towards senior and mid level management
+ Facilitate the setting of the right priorities and requirements, balancing risk and value, and monitoring benefits, required resources, progress, and budget
+ Represent the program(s) to the key customer stakeholders, ensure required weekly/monthly reporting and steering meetings participation, both internally and to customer
+ Ensure adherence to contractual commitments and Service Level Agreements
+ **Delivery Management and Program Management:**
+ Monitor, analyze, and evaluate program performance through the realization of milestones on time and within the overall budget
+ Facilitate the decision process and approvals for programs and projects
+ Manage the overall budget allocated to programs and projects, reporting on budget, realization, and forecasting in collaboration with the finance controller
+ Manage expectations (stakeholders) on available resources, rolling forecasting based on demands, and benefit tracking of running programs/projects
+ Ensure that all global IT projects and delivery include project team resource identification, communication planning, tracking progress, designing and monitoring key metrics, project planning, requirements gathering, technical & functional documentation, issue tracking & resolution
+ Ensure that the right mitigating actions are taken and reported to relevant stakeholders and the project board
**Knowledge and Skills:**
+ Able to build bridges between strategic, tactical, IT infrastructure operations and project execution.
+ Strong planning and organizing skills, with the ability to see the big picture
+ Strong results orientation, pushing self and others to achieve results
+ Strong communication, able to align well with customer stakeholders
+ A strong team player with proven team leadership potential
+ Stress-resistant; able to perform under pressure
**Competence Framework:**
+ **Management & Leadership:**
+ Leading by example and guiding others to contribute to the desired results of the organization
+ Ability to lead IT support teams, and project managers / teams
+ Creating conditions for effective and efficient delegation of tasks
+ Coordinating the effective and efficient planning and organizing of goals and activities
+ Ensuring organizational information is available for monitoring projects and activities at all levels
+ **Interpersonal Skills:**
+ Providing feedback on effective communication and guiding others in improving their communication skills
+ Engaging in persuasive arguments and negotiations to reach acceptable agreements
+ Encouraging cooperation and initiating company-wide cooperation initiatives
+ **Decision Making:**
+ Contributing to an organization that values analysis-based opinions and decision
+ Making clear decisions when required
+ Staying informed on organizational and societal developments and integrating this knowledge into activities
Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
Apply for this Position
Ready to join ? Click the button below to submit your application.
Submit Application