Program Manager II, ResQ, SPTO

As a Program Manager II , you will be driving complex, high-impact projects focused on enhancing Seller Experience and reducing executive escalations in the Registrations and Verification processes. In this role, you will:

Responsibilities:
Spearhead strategic initiatives to transform Seller Experience and reduce executive escalations
Own end-to-end project management from conception through implementation
Partner with R&C Product, Tech, and Operations teams across global sites
Manage critical executive-level escalations and develop scalable solutions
Lead root cause analyses and implement preventive measures

Strategic Impact:
Develop and execute strategic roadmaps for individual projects
Drive process improvements and innovative solutions
Contribute to the evolution of Registrations and Verification products and operations
Balance operational excellence with strategic initiatives while maintaining risk management standards
The ...