Program Manager

Location: Hybrid (1 day/week in Manchester office)

Type: Full Time (37.5 hours/week, Monday to Friday)

Purpose: Support the Manager in Back-Up Care programme development, project management, and stakeholder engagement. Assist with policy development, sales support, and new programme initiatives.

Responsibilities:

• Support strategic programme initiatives and project management.
• Manage key deliverables, metrics, and issue resolution.
• Conduct programme/client analysis and recommend improvements.
• Act as a subject matter expert for the Back-Up Care programme.
• Provide expertise to internal stakeholders.
• Support programme collateral and maintain policy integrity.
• Manage a small team of Support Executives.
• Operationalise new care types/products and support special projects.
• Update stakeholders and report on key metric...