Job Description
This role is accountable for the successful management, execution and performance of a customer program throughout the contract lifecycle. The key objectives of this role are customer satisfaction, financial performance and operational compliance that meets or exceeds contractual service-level agreements
Responsibilities
- Manages the customer relation by being IDEMIA's primary point of contact for the customer
- Seeks pro-actively customer satisfaction by soliciting customer feedback and searching for continuous improvement and new opportunities
- Makes sure the customer perform their obligations in order to allow IDEMIA to perform the work
- Leads and supports IDEMIAs program team (technical project team, purchasing, legal, supply, etc.) in order to achieve the program objectives
- Provides vision of key success factors and direction to all internal and external stakeholders, including key partners and key suppliers
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