Program Manager (Mid-Level)

Job Description

Title: Program Manager
Program Managers are responsible for managing all activities related to a customer account to
ensure that the business relationship is productive and healthy for the Customer and the company.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
• Primary interface and overall business management of assigned customers.
• Coordinate the definition of the customer engagement strategy and drive
customer objectives.
• Coordinate the Customer Action Team member’s activities.
• Coordinate internal resources to meet or exceed internal and customer
expectations.
• Manage the communication and expectations with the customer.
• Manage overall Customer RFQ and quotations process and maintain pricing with
the customer.
• Manage and monitor account health metrics and track and report actions/issues.
• Champion and drive overall account satisfaction to insure account growth
• Coordinate with Business Developmen...