Program Manager, Operations, Indigenous Programs

Program Manager, Operations, Indigenous Programs

Employee Working Location: Partially Virtual / Hybrid (Atlantic Region)

Employment Status: Permanent Full-time

The Canadian Red Cross (CRC) is a not-for-profit organization that helps people and communities in Canada and around the world in times of need and supports them in strengthening their resilience. As a Canada’s Best Employers 2024, CRC is committed to an accessible, diverse, inclusive, and barrier‑free work environment.

Responsibilities

• Build and maintain relationships with community organizations, partners, and members to foster culturally safe engagement reflecting commitments against the CRC Indigenous Peoples Framework.
• Assist in the design, planning, and execution of programs in collaboration with teams and stakeholders, ensuring cultural appropriateness and responsiveness to community needs.
• Coordinate and support the planning and execution of program strategy and service delivery activities that reflect cultural inclusion and safety.
• Facilitate stakeholder involvement in program planning, implementation, and evaluation.
• Assist in preparing reports for internal and external stakeholders, highlighting progress, challenges, and best practices.
• Conduct quality monitoring and gather feedback from participants to improve service delivery.
• Support the review and enhancement of program tools to improve efficiency and impact.
• Make recommendations to improve program procedures, processes, or guidelines, and support the development of new program opportunities or proposals.

Qualifications

• Minimum 4‑7 years of experience and a 3‑year college diploma or university degree in emergency management, social work, social sciences, psychology, health, or a related field, or an equivalent combination of education and experience.
• Lived and/or has professional experience with First Nations, Inuit and/or Métis Nations or communities.
• Demonstrated experience working directly with Indigenous communities, organizations, or governments in a culturally safe, respectful, and reciprocal manner.
• Experience working with diverse stakeholders, including government agencies, community organizations, and funding partners.
• Familiarity with program monitoring, evaluation, and reporting frameworks.
• Understanding of program development, implementation, and best practices in community‑based services.
• Proficiency in Microsoft Office applications (Word, Outlook, Excel, PowerPoint) and SharePoint.
• Ability to identify, investigate and analyze problems, identify root causes and risks, and apply knowledge to develop solutions.
• Communication skills, diplomacy and empathy to interpret information and deliver advice, clarify client or stakeholder needs, offer solutions, and resolve escalations in sensitive situations.
• Active in broader Indigenous networks and a commitment to sharing and advancing knowledge derived through Indigenous knowledge systems, balancing Western and Indigenous worldviews.
• Demonstrated skills in English and French; additional proficiency in Indigenous languages or ability to adapt within Indigenous protocol is highly desirable.

Working Conditions

• Applicants whose first language is not English may be required to perform the responsibilities of the role in English.
• Eligibility to work in Canada is required at this time. Non‑citizen or non‑permanent residents should review visa eligibility.
• Selected candidates must complete a successful pre‑employment screening, including a satisfactory Enhanced Police Information Check.