Job Description
**Support Services Group** is a leading U.S.based global provider of high-touch omnichannel outsource contact center solutions.
Founded in 1998, our award-winning customer experience (CX) solutions have created exceptional outcomes for more than 50 of the world’s top brands and their customers.
We are an ambitious team of game changers who thrive on solving complex problems.
**Objectives of this role**
- Reports to Senior Operations Manager
- Works with Client Success Account Manager and SOM to ensure seamless communication
- Process Coordination (including change management)
- Strategize, implement, and maintain program initiatives that adhere to organizational objectives
- Develop inspection program assessment protocols for evaluation and improvement
- Maintain organizational standards of satisfaction, quality, and performance and to ensure maximum productivity of agents.
- Identify trends for reporting coaching and training needs related to all performa...
Founded in 1998, our award-winning customer experience (CX) solutions have created exceptional outcomes for more than 50 of the world’s top brands and their customers.
We are an ambitious team of game changers who thrive on solving complex problems.
**Objectives of this role**
- Reports to Senior Operations Manager
- Works with Client Success Account Manager and SOM to ensure seamless communication
- Process Coordination (including change management)
- Strategize, implement, and maintain program initiatives that adhere to organizational objectives
- Develop inspection program assessment protocols for evaluation and improvement
- Maintain organizational standards of satisfaction, quality, and performance and to ensure maximum productivity of agents.
- Identify trends for reporting coaching and training needs related to all performa...
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