Program Manager

Position: Program Manager

Experience: 12 to 18 years

Location: Chennai/Mumbai/Pune/Bangalore

Key Responsibilities:

• Program/Project Management : Lead and manage multiple projects under a single program, with a focus on Oracle ERP/Oracle Cloud implementations, ensuring all deliverables meet quality, scope, and schedule expectations.
• Risk & Issue Management : Proactively identify and mitigate risks to project timelines, resources, and deliverables, collaborating with ASDM (Application Service Delivery Manager), Account Managers, and customer leadership teams to resolve any challenges.
• Customer & Stakeholder Communication : Conduct regular status meetings and provide updates to customer stakeholders, ensuring alignment on program/project progress, risks, and key milestones.
• Quality Assurance & Metrics : Coordinate with internal Quality teams to track, report, and manage quality metrics for all projects. Ensure adherence to quality standards and continuous improvement processes.
• Resource Management : Manage resource planning and allocation for projects, including coordination with PMO (Project Management Office) and Competency teams for timely and effective releases.
• Planning & Scheduling : Lead the planning phase for new projects, including resource estimation, scheduling, and the preparation of Statements of Work (SOW).
• Escalation Management : Act as the primary point of contact for all escalations within CER and BAU programs, working closely with customers to resolve issues and ensure smooth project execution.

Mandatory Experience:

• Quality Management : Strong understanding of quality management processes and experience in tracking and reporting quality metrics for large programs.
• Hybrid Methodology Management : Ability to manage projects using a mix of waterfall (predominantly) and agile methodologies, adjusting approach based on project needs.

Qualifications:

• Experience : 13+ years in Project/Program management, with at least 2 years of hands-on experience in Oracle ERP implementation/ other development projects.
• Leadership : Strong leadership skills with the ability to drive program delivery and collaborate with cross-functional teams, internal and external stakeholders.
• Communication : Excellent verbal and written communication skills, with the ability to engage at all levels of the organization and with customers.