Program manager

Description : Accessories are a crucial part of the Surface ecosystem. Surface Devices are built to be balanced, appealing to a broad set of customers, and adapting to meet many needs as they reach a large market share. Accessories provide the ability to personalize, enable greater connectivity, and deliver incremental profitability. To meet our customers’ needs, we design, engineer, and build First Party accessories (1P) and partner with industry-leading brands to build quality, certified, third-party solutions through our Designed for Surface program (DfS).

Interested in supporting innovative products, device launches, and operations with our Partners and Products? We are looking for an Operations Project Manager responsible for driving our team’s core operational functions. The ideal candidate is a passionate operation lead with proven reporting and analytical capabilities, communication and project management skills, great attention to detail, and the ability to manage multiple competing priorities. Effective communication and cross-team collaboration will be essential to your success in this role.

Requirements : Lead DfS Royalties process including rhythm of business communications, report creation and submission, auditing and payment confirmation, data analysis and reporting.

• Support the device launch process through ensuring security compliance, updating disclosure presentations, coordinating loaner devices, communicating launch updates, and sharing launch related documentation with DfS Partners.
• Support Partner Management team with ad hoc requests such as contract management, drafting external communications, Partner requests, and data and trend reporting.
• Manage shipping and receiving for the team including receiving product samples, sending out pre-released devices, sending accessories to customers, gathering product feedback, and sharing key findings.
• Manage existing product inventory, develop additional inventory systems, and process improvements.
• Review web pages for new product entries, ensuring branding and website guideline compliance.
• Manage the team newsletter from design, collating content, and copy editing.
• Collaborate with team members to prepare presentations for organization Town Halls.
• Gather accessories for Surface conferences and events, prepare product summaries and coordinate with Events team for pick up and return of accessories.
• Value integrity, act ethically, and maintain the confidentiality of sensitive information.

Benefits :