Program Manager, Regulations and Compliance

About the Role

We are entering a new era of regulation for digital platforms. As the Program Manager for the LATAM Regulations & Compliance Program within Community Operations (CommOps), you will be the operational backbone of Uber’s compliance strategy for Support. You will lead the End-to-End lifecycle of regulatory initiatives, ensuring that every legislative change is translated into seamless, compliant support experiences for millions of earners and spenders.

This role sits within the CommOps organization but operates at the intersection of Legal, Policy and Operations. You will be responsible for defining how Uber Support adapts to complex legal frameworks.

Responsibilities

• Lead the End-to-End Regulatory Lifecycle for Support across three defined pillars:
• Pre-implementation: Partner with Policy and Legal to impact-assess upcoming laws. Define the Support scope, determining how regulations will affect ticket volumes, agent handli...