Program Manager| Retail

Program Manager| Retail - NSO

About Aramya

Our vision is to build some of the world’s most loved fashion and lifestyle brands — enabling women to express themselves confidently and authentically.

Backed by marquee investors like Accel, Z47, and industry veterans, Aramya launched its first brand in 2024 and achieved ₹40 Cr revenue in its very first year. With a proprietary supply chain, in-house manufacturing, and data-led design, we are now operating at a ₹200 Cr ARR and scaling rapidly.

We currently have 4 thriving stores in Bengaluru, with aggressive expansion plans to reach 50 stores in the next 12–18 months.

Role Overview

We are looking for a high-ownership Program Manager to drive our city-level operations and new store opening charter across retail stores. This is a hands-on, execution-heavy role for someone who enjoys being on the ground, solving real problems, and getting things done with minimal supervision.

This role is ideal for a street-smart operator with 1–3 years of experience who has strong first-principles thinking, a hustler mindset, and the ambition to grow with the organization.

Key Responsibilities-

New Store Opening (NSO) Ownership

• Own the end-to-end coordination and execution of the new store opening process.
• Act as the single point of accountability for all operational readiness related to store launches.
• Coordinate store-related ordering (fixtures, assets, equipment, consumables, etc.) and ensure on time closures
• Track dependencies, flag risks early, and ensure zero last-minute surprises.
• Work closely with internal teams (projects, retail ops, finance, supply chain) to ensure smooth store handovers.

City Operations Management

• Act as the single point of accountability for maintenance and ops execution at the city level.
• Coordinate with store teams, internal technicians, vendors (if any), and ops stakeholders.
• Conduct store visits to assess issues, audit maintenance quality, and ensure standards.
• Handle escalations independently and resolve them with speed and ownership.

Maintenance Program Ownership

• Own end-to-end maintenance operations across assigned cities/stores.
• Drive daily ticket tracking, prioritization, follow-ups, and closures.
• Ensure SLA adherence, minimal downtime, and structured issue resolution.
• Support rollout and adherence to maintenance SOPs, dashboards, and tools.

Execution & Problem Solving

• Navigate ambiguity, take decisions on the ground, and move work forward.
• Break down complex problems into simple, actionable steps using first-principles thinking.
• Ensure tasks are completed on time, every time, without reminders.

Process & Discipline

• Maintain structured trackers, dashboards, and reports.
• Ensure data hygiene and timely updates in systems (Google Sheets / tools).
• Bring order to chaos through process discipline and rigor.
• Prepare concise weekly updates for leadership with clear status and action items.

Growth & Ownership

• Take ownership beyond the job description when needed.
• Continuously look for opportunities to improve systems, costs, and efficiency.
• Grow into a larger operations or program leadership role over time.
• Play a key role in building an operations culture rooted in ownership, discipline, and excellence.

Who We’re Looking For

Experience

• 1–3 years of experience in operations, new store opening, retail ops, or city operations.
• Strong preference for on-ground, execution-focused roles.
• Exposure to retail, QSR, warehousing, facilities, or field operations is a plus.

Must-Have Skills & Traits

• Street smart and execution-oriented
• Hustler mindset – gets things done without hand-holding
• Comfortable working in ambiguity and “figuring things out”
• Strong first-principle thinker
• Extremely diligent, disciplined, and organized
• High ownership, accountability, and reliability
• Comfortable dealing with store teams and technicians on the ground
• Basic comfort with tools like Google Sheets, Forms, trackers, dashboards