Program Manager - Salesforce Job

Job Description

Collaborate with cross-functional teams to ensure project success.

Develop and maintain project plans, including schedules, budget, and resource allocation.

Ensure project delivery within defined timelines and scope.

Establish project management best practices and standards.

Identify and implement process improvements to optimize project delivery.

Identify, manage and mitigate project risks, issues, and dependencies.

Lead project status meetings and provide regular updates to stakeholders.

Manage complex projects, including project planning, execution, and closure.

Provide mentorship and guidance to junior and mid-level project managers.

Required Technical/ Functional Competencies

Customer Management:

Specialized knowledge of customers' business domain and technology suite.

Use latest technology, communicate effectively, demonstrate leadership, present technical offerings, and proactively suggest solutions.

Delivery Management:

Specialized knowledge of deal modeling, commercial and pricing models.

Create an integrated pricing model across service lines.

Guide team members to apply pricing techniques.

Grow the account, forecast revenues and analyze complex internal reports.

Manage at least 1 complex account (>10m) or multiple small account independently.

Domain/ Industry Knowledge:

Specialized knowledge of customers' business processes and relevant technology platform or product.

Able to forecast business requirements and market trends, manage project issues, and validate customer strategy roadmap.

Change Management:

Specialized in overcoming resistance to change and helping organizations achieve their Agile goals.

Able to guide teams in driving the change management projects or requirements.

Product/Technology Knowledge:

In-depth knowledge of platform/product and associated technologies.

Review various product-specific solutions for a specific project/client/organization and conduct product demos, walkthroughs and presentations to prospects if required.

Profitability Management:

In-depth proficiency in profitability and cost management.

Can analyze project financial data, identify trends, and proactively address budgetary issues.

Have deep understanding of cost drivers and can provide accurate cost forecasts.

Look for opportunities to optimize costs and enhance profitability.

Project Management:

Extensive experience in managing projects and can handle complex projects with minimal supervision.

Deep understanding of project management concepts and methodologies and can apply them effectively to achieve project goals.

Scheduling and Resource Planning:

Prepare independent global delivery models covering skill levels, skill mix and onsite/offshore work allocation.

Create an accurate resource plan for people, space and infrastructure for the given requirements.

Forecast people and skill requirements to align with plans.

Optimize the schedule for complex projects.

Service Support and Maintenance:

Plan and execute transition for large/ complex activities.

Define standards in transition management based on industry trends and contribute to building tools and accelerators for KT process.

Optimize resource utilization based on demand from customers.

Select and define SLAs; track service levels and analyze impact of SLA on complex processes and deliverables.

Risk Management:

Specialized level of expertise in risk management.

Proactively identify risks, assess their probability and impact, and develop comprehensive risk management plans.

Effectively communicate risk-related information to stakeholders, recommend appropriate risk response strategies, and monitor risk throughout the project lifecycle to maximize results and meet deadlines.

Required Behavioral Competencies

Accountability:

Being a role model for taking initiative and ensuring others take initiative, removing obstacles for others, taking ownership for results and deadlines for self and others, and acting as a role model for being responsible.

 Collaboration:

Leads team activities that support collaboration. Determines common goals and shares responsibilities for results; begins to build partnerships across groups.

 Customer Focus:

Understands the client, market and economic trends to establish ways of creating value of existing and new customer aligned to organizational imperatives.

Leadership Competencies as Applicable:

Vision Alignment:

Create action plan based on Business objectives.

Manages all the internal and external issues that may affect the organization's vision, mission and objectives.

Leads & directs a strategic planning team to address & outline the future direction of Department.

Prioritize the work based on Department’s priority.

Demonstrates a "can do" attitude and is willing to stretch self to achieve and exceed defined goals/targets.

Decision Making:

Considers impact on the directly involved parties while making decisions.

Knows how to analyze difficulties down to their root.

Demonstrated ability to take timely decisions when clear guidelines & process are defined.

Takes ownership for and ensures accuracy of own work, meets deadlines, and asks questions about possible gaps to ensure clarity of ownership.

Coaching Mindset:

Actively seeks inputs/feedback from his superior and peers, to

identify opportunities for improving his own performance and capability.

Works with team to implement the learnings.

Change Advocate:

Considers innovative ideas provided by others.

Adapts the change effectively using quality control systems & methods.

Implements cutting edge ideas to develop business unit services.

Demonstrates the willingness to work through the change transition.

Effectively communicates the plan of Change.

Certifications

At YASH, you are empowered to create a career that will take you to where you want to go while working in an inclusive team environment. We leverage career-oriented skilling models and optimize our collective intelligence aided with technology for continuous learning, unlearning, and relearning at a rapid pace and scale. Our Hyperlearning workplace is grounded upon four principles

Flexible work arrangements, Free spirit, and emotional positivity

Agile self-determination, trust, transparency, and open collaboration

All Support needed for the realization of business goals,

Stable employment with a great atmosphere and ethical corporate culture