Job Description
**Purpose Statement**:The Program Manager leads the tactical interface between the customer and various Plexus functional areas. This position is responsible for leading the Customer Focus Team (CFT) and managing the day-to-day customer relationship. In essence, be the “voice of Plexus” to the customer and the “voice of the customer” to Plexus.
**Key Job Accountabilities**:
- Engage and lead the Customer Focus Team(s), ensuring that the team(s) understand(s) the overall program contract(s) / goals, are performing consistently and are empowered to make decisions and solve problems as they arise.
- Take the lead in engaging with Customer(s) in respect of delivery commitments, quarterly business reviews, site visits and negotiating PPV and NRE.
- Lead systematic improvements in customer service and satisfaction in respect of the Plexus' 5Es and Plexus Core Values
- Leverage operational cost and quality metrics to identify improvement opportunities and collaborate with suppo...
**Key Job Accountabilities**:
- Engage and lead the Customer Focus Team(s), ensuring that the team(s) understand(s) the overall program contract(s) / goals, are performing consistently and are empowered to make decisions and solve problems as they arise.
- Take the lead in engaging with Customer(s) in respect of delivery commitments, quarterly business reviews, site visits and negotiating PPV and NRE.
- Lead systematic improvements in customer service and satisfaction in respect of the Plexus' 5Es and Plexus Core Values
- Leverage operational cost and quality metrics to identify improvement opportunities and collaborate with suppo...
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