Job Description
Purpose Statement: The Program Manager leads the tactical interface between the customer and various Plexus functional areas. This position is responsible for leading the Customer Focus Team (CFT) and managing the day-to-day customer relationship. In essence, be the “voice of Plexus” to the customer and the “voice of the customer” to Plexus.
Key Job Accountabilities:
- Manage the customer relationship.
- Lead Customer Focus Team to deliver appropriate levels of customer service and satisfaction.
- The Program Manager is responsible for managing the tactical, business customer relationship.
- Manage and Lead Tactical Customer Support.
Additional Accountabilities:
- Lead Customer Focus Team to deliver appropriate levels of customer service and satisfaction:
- Develop and lead the team such that members are engaged, responsible and productive to satisfy internal external metrics.
- Support the customer focus team in continuous improvement / lean activities and p...
Key Job Accountabilities:
- Manage the customer relationship.
- Lead Customer Focus Team to deliver appropriate levels of customer service and satisfaction.
- The Program Manager is responsible for managing the tactical, business customer relationship.
- Manage and Lead Tactical Customer Support.
Additional Accountabilities:
- Lead Customer Focus Team to deliver appropriate levels of customer service and satisfaction:
- Develop and lead the team such that members are engaged, responsible and productive to satisfy internal external metrics.
- Support the customer focus team in continuous improvement / lean activities and p...
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