Program / Pre-Sales Advisor

Department: International Counselling - Growth

Reports To: Growth Division Head

Location: On-site (as applicable)

Role Summary

The Program / Pre-Sales Advisor (PSA) is the first point of contact for all inbound and outbound leads. The PSA engages prospective candidates, qualifies their interest, explains program-level information, and schedules Zoom discussions with the University Expert or Counselor. The role is target-driven and requires excellent communication and CRM discipline.

Key Responsibilities

Contact leads via calls, emails, WhatsApp, and LinkedIn

Make up to 5 structured contact attempts per lead

Understand candidate interest across programs: UG, PG, PhD, DBA, Diploma, Honorary Doctorate

Explain high-level program value, eligibility, and next steps

Handle basic objections and queries professionally

Schedule Zoom meetings with University experts/co...