Program & Project Management - Head

We're looking for a seasoned leader with 18-24 years in BPO/KPO/ITES to manage client service delivery, ensure quality, drive process improvements, and mentor teams. If you're a strategic thinker with strong communication skills and project management expertise.

Position: Senior Delivery Operations Leader

Industry: BPO/KPO/ITES

Experience Required: 18-24 years

We are seeking an experienced leader to oversee the effective delivery of services to our clients. In this role, you'll collaborate with clients to understand their business needs, manage complex projects, and ensure quality service delivery that aligns with industry standards. Your ability to resolve challenges, foster client relationships, and lead teams will be crucial to success.

Key Responsibilities:

• Lead the end-to-end delivery of client services, ensuring al...