Program / Project Manager for Vehicle Specification, Build, and EV Initiatives

Description

Job purpose

The Sr Customer Project Program Manager is a Cox Automotive (CAI) corporate based employee. The responsibilities include working with enterprise businesses and stakeholders to monitor and bring continuous improvement to maintenance practices, vehicle design and fleet program support.  Key drivers in this role include decision making around cost, reliability, quality, safety and sustainability in order to reduce cost per mile and increase uptime for our operating groups.  Additional responsibilities include supporting enterprise-wide accident, roadside assistance, and maintenance programs, warranty, technical bulletin, and recall activities on all vehicles and equipment assigned to all Cox Enterprise divisions. 

Duties and responsibilities

• Maintenance responsibilities include managing the Cox fleet maintenance and repair programs; identifying areas for improvement, reinforce policies and procedures and driving reliability and uptime on vehicles.
• Vehicle design and selection includes assisting in technical specification selection and aftermarket equipment design.  Must keep vehicles and drivers in compliance while allowing them to meet the operational demands of their job while also meeting company, state and federal requirements surrounding sustainability.
• Support implementation of new vehicles into the fleet.
• Evaluate opportunities to expand warranty benefits including review of repair orders and shop processes.
• Establish relationships with manufacturers and distributors to ensure optimal terms.
• Work with manufacturers on root cause analysis to prevent future component failures.
• Stay current on federal, state and local regulations that impact vehicle compliance and warranty terms.
• Track and record maintenance, warranty and recall activity to aid in vehicle selection, decision making, claims management and regulatory compliance.
• Research recalls and technical service bulletins in order to assist in implementing a plan for resolution.
• Maintain detailed, accurate, up to date information for all company vehicles via Fleet Management systems.
• Performs a variety of complex, unsupervised tasks with a wide degree of creativity and latitude. (Business Requirements Prioritization; Problem Solving).
• Work with business partners to provide detailed vehicle information from Fleet Management Systems promoting fleet utilization and reliability.
• Other duties and tasks required by Management.

Qualifications

Minimum qualifications include:

• High school diploma and 10 years automotive experience.
• Ability to drive results through organization and persistence.
• Strong interpersonal skills and the ability to effectively communicate with peers, business partners, and leadership.
• Ability to interact with internal and external business partners supporting corporate policy, standards, processes and procedures.
• Proficient in understanding, analysis, and management of vehicle information to provide recommendations.
• Strong proficiency with computers, Microsoft Office programs, internet-based applications, and Fleet Management Software.
• Self-motivated, able to manage expectations, prioritize work to meet deadlines, and work under pressure in a fast paced, high energy environment.

• Knowledge of federal, local, and state laws within region to support compliance of all vehicle related records.
• Strong customer service and organization skills required.
• Works well in a team environment by supporting departmental initiatives and goals.
• Provide excellent communication skills, both written and verbal.
• Must have a valid US state issued driver’s license and the ability to travel as needed.

Preferred qualifications include:

• Bachelor’s Degree and 5 years fleet or automotive technical experience preferred.
• Warranty experience.
• EV experience.

Drug Testing:

To be employed in this role, you'll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited.

About Cox Automotive

At Cox Automotive, people of every background are driven by their passion for mobility, innovation and community. We transform the way the world buys, sells, owns and uses cars, accelerating the industry with global powerhouse brands like Autotrader, Kelley Blue Book, Manheim and more. What’s more, we do it all with an emphasis on employee growth and happiness. Drive your future forward and join Cox Automotive today!  

About Cox

Cox empowers employees to build a better future and has been doing so for over 120 years. With exciting investments and innovations across transportation, communications, cleantech and healthcare, our family of businesses – which includes Cox Automotive and Cox Communications – is forging a better future for us all. Ready to make your mark? Join us today!  

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Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page .

Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.

Statement to ALL Third-Party Agencies and Similar Organizations: Cox accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.