Job Description
**About the Role**
The Customer Experience Program Specialist will be responsible for driving our Earners' experience and support strategy in LATAM. They will analyze, create, recommend, and implement the operational and central initiatives across a variety of programs and support modalities in Latin America. They will also be responsible for implementing continuous improvement actions as well as providing insights for strategic decisions.
**What You'll Do**
- Design, implement, and maintain support processes and policies, and identify areas of continuous improvement.
- Manage all escalated continuous process improvement requests for your respective support queue, corresponding and liaising with relevant stakeholders as needed.
- Implement initiatives for programs across products and projects coming from the Ops teams.
- Understand Earners' needs across value, lifecycle, behavioral, and geographical segments and define frameworks on how to serve them (where can we inv...
The Customer Experience Program Specialist will be responsible for driving our Earners' experience and support strategy in LATAM. They will analyze, create, recommend, and implement the operational and central initiatives across a variety of programs and support modalities in Latin America. They will also be responsible for implementing continuous improvement actions as well as providing insights for strategic decisions.
**What You'll Do**
- Design, implement, and maintain support processes and policies, and identify areas of continuous improvement.
- Manage all escalated continuous process improvement requests for your respective support queue, corresponding and liaising with relevant stakeholders as needed.
- Implement initiatives for programs across products and projects coming from the Ops teams.
- Understand Earners' needs across value, lifecycle, behavioral, and geographical segments and define frameworks on how to serve them (where can we inv...
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