Program Specialist

Job Responsibilities

1. Business & Operations Performance

• Prepare the financial performance of the programs assigned.
• Represent the company and co-lead with the Program Manager, the Business and Operations reviews with the clients, working with clients to work on new project initiatives and address any gaps in the operations performance.

2. Customer Service

• Work closely with other internal stakeholders to provide quality, pro‑active communication to clients’ queries.

3. Operations

• Prepare and monitor assigned clients’ key performance indicators (KPIs) and address the gaps in the performance with the other internal stakeholders like Logistics team, Production team and Quality team to improve and meet clients’ service level and performance.

4. Order Fulfilment

• Ensure all orders are processed in a timely fashion.
• Liaise with freight forwarders...