Project Coordinator - Commercial & Industrial

This is a customer facing role. The Project Coordinator is responsible for providing Post Sale Support to customers in the region. This position will work closely with liaison with Customers, Technical Support Team, Warranty Team, Parts Team, Sales Team, Project Manager/Co-ordination Team. This role acts as the central hub between customers, service teams, and internal departments, ensuring smooth communication and resolution of Post Sale issues.

What you will accomplish with us:

• Serve as the primary point of contact for Customers for post-sale service inquiries and support.
• Liaise with internal departments (Technical Support, Warranty, Parts, Sales etc.) to resolve customer issues when shipments / product arrives damaged, incomplete, or incorrect.
• Keep customers informed about the status of their requests/ complaints / issues, based on feedback from different teams.
• Track service requests and ensure timely resolution in line with M...