Project Lead, Patient Experience

Reports To: Senior Director, Patient Experience

Summary of Purpose

The Project Lead, Patient Experience (PL) supports the implementation and continuous improvement of Patient Support Programs (PSPs) and related initiatives across therapeutic areas. Working closely with cross‑functional teams, the PL contributes to the development, execution, and optimization of operational processes, tools, and materials that enable exceptional patient, caregiver, and health care provider experiences. This role is focused on coordination, project execution, and operational excellence.

Responsibilities

Program and Project Execution

• Support the development, launch, and maintenance of PSPs and associated tools, materials, and digital solutions.
• Coordinate day‑to‑day operational activities and timelines for assigned PSP initiatives.
• Assist in defining and documenting program requirements in collaboration with internal s...