Project Lead

Role & Responsibilities

• Lead and supervise the Administrative Support team in daily operations.
• Oversee end-to-end workflow of applications, including documentation verification, enquiry management, and accurate data entry.
• Ensure timely processing, service quality, and adherence to SOPs and data protection standards.
• Act as the main point of contact for escalated enquiries and liaise with internal and external stakeholders.
• Monitor team performance, identify gaps, and implement process improvements.
• Maintain updated records, prepare simple operational reports, and support training of new team members.
• Provide general administrative guidance and hands-on support when required.

Requirements

• Diploma or Degree in Business Administration, Management, or related discipline.
• At least 2 years of experience in administrative operations, project coordination, or team lead ...