Project Manager

About 108 ideaspace

At 108 ideaspace, you'll be part of a dynamic, purpose-driven team dedicated to empowering nonprofits, associations, and regulators through transformative technology and design. We seek candidates who thrive in environments of continuous learning, value meaningful client relationships, and are driven by delivering exceptional outcomes. If you have a passion for leveraging innovative solutions like AI to amplify positive impact, and align with our core values—care, solution-orientation, quality excellence, accountability, and continuous growth—then 108 ideaspace is the place for you to make a significant difference while growing professionally.

About the Role

As a Project Manager, you will lead end-to-end delivery of digital projects using Agile methodologies, working closely with clients and cross-functional teams. This role is hands-on, client-facing, and delivery-focused, with an emphasis on CRM- and CMS-based implementations.

You will be responsible for driving project outcomes, managing scope and risk, and ensuring high-quality delivery across complex, integrated technology ecosystems. In addition to project delivery, you will help strengthen PMO practices to support scalable, predictable execution.

Key Responsibilities:

Agile Project Delivery

• Lead Agile project delivery using Scrum or hybrid Agile methodologies.
• Plan and manage sprints, backlogs, ceremonies, and release cycles.
• Ensure consistent delivery against scope, timelines, and quality expectations.
• Drive continuous improvement in delivery processes and team performance.

Client & Stakeholder Management

• Act as the primary point of contact for clients throughout the project lifecycle.
• Manage projects involving partner organizations, vendors, and third-party implementation teams.
• Build trusted relationships by understanding client business goals, constraints, and priorities.
• Manage expectations, communicate risks, and facilitate decision-making.
• Lead project governance, status reporting, and executive-level updates.

CRM & CMS Project Execution

• Manage delivery of CRM and CMS implementations, including integrations with third-party systems.
• Experience with Salesforce project delivery is a strong plus.
• Translate business requirements into clear delivery plans and execution roadmaps.
• Review and manage change requests, assessing impact to scope, timeline, and budget.

Team Leadership & Risk Management

• Lead cross-functional teams including developers, architects, designers, and QA.
• Contribute to hiring and onboarding of project delivery team members.
• Support team development through coaching, feedback, and performance management.
• Identify, track, and mitigate project risks and dependencies.
• Proactively resolve issues and escalate when required.
• Foster accountability, collaboration, and ownership within delivery teams.

Financial & Performance Management

• Manage project budgets, forecasts, and resource plans.
• Track delivery performance against agreed KPIs.
• Conduct post-project retrospectives and document lessons learned.
• Recommend and implement process improvements to strengthen delivery maturity.

Requirements:

Experience & Qualifications

• 7+ years of experience in project delivery or technology consulting, with at least 5 years managing complex, multi-system digital projects.
• Strong experience leading Agile project delivery in a client-facing environment.
• Hands-on experience delivering CRM and/or CMS-based projects.
• Experience managing delivery across partner organizations or third-party vendors.
• Salesforce project delivery experience is a bonus.
• Experience working with nonprofit or mission-driven organizations is a bonus.
• PMP, Agile, or Scrum certifications are preferred.

Skills & Competencies:

• Deep understanding of Agile methodologies, particularly Scrum.
• Strong leadership, coaching, and team-building skills.
• Excellent written and verbal communication skills.
• Proven ability to manage multiple workstreams across internal and external teams.
• Strong problem-solving, analytical, and decision-making abilities.
• Comfortable working with distributed and remote teams.
• High attention to detail with a strong sense of ownership and accountability.

Hands-on experience with:

• JIRA (Agile delivery, sprint planning, backlog management)
• Confluence (project documentation and artifacts)
• Smartsheet or similar tools for project planning and reporting
• Ability to configure dashboards, reports, and delivery metrics.
• Experience integrating project management tools with delivery workflows and business systems is a plus.

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