Project Manager - Analytics and Reporting

Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.

Summary

Responsible for managing external analytics and reporting projects, coordinating cross-functional teams, and supporting Five9/Aceyus reporting solutions. Ensures client deliverables are completed on time and to standard, while embodying Five9's Professional Services values through presentations and discussions with customers.

Key Responsibilities

• Review the Statement of Work and contractual documentation, and ensure internal alignment before the project kickoff or during implementation
• Plan and con...