Project Manager

Key Responsibilities

Customer-Facing Projects

• Lead end-to-end execution of enterprise onboarding, WhatsApp rollouts, CRM/ERP/API integrations, and workflow deployments.

• Liaise between internal teams (Sales, CS, Product, Engineering) to meet customer milestones and success metrics.

• Build and manage project plans, timelines, risk logs, and stakeholder matrices.

• Serve as the main point of contact for clients regarding project scope, delivery timelines and expectations.

• Track and report implementation progress while ensuring accountability across functions.

Internal Strategic Projects

• Lead cross-functional initiatives such as new product module launches, compliance rollouts, internal tooling, and GTM process improvements.

• Define project scope, resource allocation, success metrics, and documentation.

• Conduct structured stand-ups, status reviews, and retrospectives with relevant stakeholders.

• Proactively identify process inefficiencies and drive continuous improvement.Execution & Reporting

• Set up and maintain project tracking systems (ClickUp, Asana, Jira, or equivalents).

• Identify blockers early, resolve or escalate as needed, and maintain momentum.

• Deliver clear and timely updates to leadership regarding project health, risks, and mitigation steps.

Requirements

• 3–6 years of project management experience, preferably in a SaaS, CX tech, or enterprise B2B environment.

• Proven success working with cross-functional teams, including engineering, product, and customer-facing departments.

• Strong grasp of SaaS customer lifecycles and enterprise client management.

• Excellent communication, coordination, and documentation skills.

• Proficiency with tools like Gantt charts, RACI matrices, Slack, and project management platforms.

• Comfortable working with technical concepts (APIs, CRM tools, automation workflows).

• PMP, Scrum, or Agile certifications are a plus.

Nice to Have

• Experience working with the WhatsApp Business API or similar messaging infrastructure.

• Exposure to BFSI, real estate, or large-scale enterprise sales projects.

• Familiarity with CRMs like Zoho, Salesforce, or LeadSquared.

What You’ll Get

• Be part of a fast-growing SaaS startup shaping the future of enterprise communication.

• Full ownership of high-impact projects across India and global markets.

• Daily collaboration with founders and functional leaders, offering immense learning and visibility.

• Accelerated career growth in a product-led, innovation-driven environment.