Project Manager

About Unified

For over 13 years, Unified Infotech has been at the forefront of technology consulting and software

development. We specialize in distributed custom software, web, mobile, software, data & user

experience based solutions/services. We cater to a diverse clientele, including emerging startups, MSMEs,

and established enterprises. We help businesses engineer groundbreaking digital products that tackle

complex challenges and redefine the digital landscape.

At Unified, a job isn’t just a job — it’s an ongoing pursuit of excellence. We exist to build and create, to

understand and consult, to imagine and be creative, to reformulate UX, to invent and redefine, to code for

performance, to collaborate and communicate.

The Opportunity

Are you a visionary in the Services delivery world with a flair for driving growth in the software

development services sector? We're seeking a forward-looking leader with sound business acumen,

departmental leadership experience, strong technical aptitude, and natural group project management

instincts to lead our Engineering team into both charted and uncharted territories of growth and

recognition. This is an opportunity for a dynamic leader to inspire and lead our software development, risk

management & project management strategies, making a tangible impact on our brand's legacy. Your

mission will be to orchestrate coordinated dev team efforts while nurturing a positive customer journey

that doesn't just deliver results but also creates a lasting impact and long term association. You'll be

among the architects of our business growth, blending creativity with vision, focus, strategy, and analytics

to propel our brand into new horizons while being innovative and ROI-driven. You'll work closely with our

leaders, marketing team, Engineering team, Sales team, operations team, support teams, and external

partners.

Your Mission, Your Impact

The candidate will oversee all facets of service delivery operations. This role involves managing budgeting,

profit and loss reporting, capacity planning, forecasting, fluctuations in manpower requirements,

providing project management leadership, upholding technology best practices, and ensuring continuous

improvement initiatives to enhance system availability, performance, and reliability.

➔ Service Delivery Leadership: Oversee the concurrent end-to-end delivery of multiple projects

(with multiple engagement models). Coordinate with cross-functional teams to ensure projects

are delivered on time, within scope, and within budget. Monitor project progress, identify risks,

and implement mitigation strategies as needed. Get an in-depth understanding of the entire

delivery cycle from projectsales handover and kickoff through discovery and development + QA to

Deployment and Support with the customer success team.

➔ Team Mobilization and Management: Build and lead a high- caliber team of engineers,

designers, and professionals to surpass operational targets. Mentor and develop your team,

fostering an environment of excellence and continuous learning.

Job Description

➔ Client Pulse & Engagement: Collaborate with Customer Success Managers to proactively engage

clients, ensuring high satisfaction, addressing concerns/ escalations and identifying opportunities

for additional business. Act as a trusted advisor to key clients, providing strategic guidance and

insights to help them achieve their business goals.

➔ Standard Operating Procedures (SOPs) & PM Process Management: Develop and implement

SOPs/ Processes/ Guidelines/ Formats/ Checklists/ Templates across departments to streamline

processes, improve efficiency, and ensure consistency in service delivery that aligns with our

business objectives. Build on top of our existing process database and QMS. Work closely with

Team Heads and Subject Matter Experts to document existing processes and identify areas for

improvement. Champion adoption of best practices, tools, and techniques to enhance project

delivery effectiveness and efficiency.

➔ Resource Management & Optimization: Effectively allocate resources on projects to ensure

optimal project staffing and utilization. Effectively predict and manage team sizes by skill groups,

bench team size, and manpower budgets to fuel pipeline growth and strategic resource allocation.

Use data-driven insights to predict and enhance our ROI. Work closely with resource managers to

identify resource requirements and address resource constraints. Mentor and coach project

management team members to enhance their skills and capabilities.

➔ Financial Management: Monitor project financials, including budget, expenses, and revenue, to

ensure projects are delivered within budget and achieve optimal profitability targets. Identify

opportunities to optimize project profitability and drive cost-saving initiatives rationally.

➔ Stakeholder Communication: Facilitate effective communication and collaboration among

relevant internal and external project stakeholders, including clients, project teams, senior

management, and Leadership. Organize and lead project status meetings,steering committee

meetings, escalation meetings, retrospectives, and other relevant forums to ensure forward

momentum, alignment, and transparency.

➔ Strategic Competitive Lookout: Gain a comprehensive understanding of the competitive

landscape and industry best practices/ trends/SOPs to refine delivery strategies. Utilize advanced

analytical tools and techniques to monitor engineering operations and adjust tactics accordingly.

➔ Risk Management: Identify and assess project risks and develop tangible risk

mitigation/contingency strategies to minimize potential impacts on project delivery. Regularly

review and communicate risk status to relevant internal and external stakeholders.

We're Searching for Someone who is

➔ An Experienced Leader: Boasting at least 8 years in software service delivery within the IT

industry, with at least 3 years in a leadership role managing processes, projects, and teams. Your

expertise should encompass overseeing comprehensive delivery operations.

➔ An Achiever of Targets: A track record that showcases your ability to consistently meet and

exceed service delivery goals by effectively managing resources and timelines. You should have

demonstrated success in executing complex projects within stipulated timelines and budgets and

scaling customer accounts.

➔ A Delivery Subject Matter Expert: Profound knowledge of software development activities and

project management principles, including tailored Agile/hybrid methodologies, capacity planning,

bench strength, and resource allocation. You are expected to have a thorough understanding of

Job Description

workflow dynamics and be skilled in crafting and implementing SOPs, Protocols, and Process

improvement initiatives.

➔ Data Driven Analytical Strategist: Proficient in adopting a data-centric approach to define and

manage KPIs, project metrics, and balanced scorecards. Your expertise should extend to utilizing

data analysis to refine service execution, optimize training, and manage resources efficiently.

➔ Communicator & Relationship Expert: Exceptional communication and interpersonal skills are

crucial for building, maintaining, and expanding client relationships. Your ability to establish trust

and rapport with both clients and internal teams is essential. Along with skills, capable of engaging

with internal cross-functional teams, senior executives, and other stakeholders through clear and

compelling presentations.

➔ Technological Proficiency: Solid understanding of IT technologies, frameworks, systems, and

architectures essential for effective service delivery management. This knowledge will enable you

to interface seamlessly with technical teams and align service solutions with business

requirements.

➔ Adaptable and Inspirational: A dynamic leadership style that motivates, guides, and mentors

teams toward achieving operational excellence. You should be an effective educator and

adaptable to ever-changing client demands and market conditions.

➔ Self-driven and Multitasker: Demonstrates self-drive and determination while being flexible

enough to wear multiple hats in a dynamic environment.

➔ Possession of PMP, ITIL, SAFE, or Agile/Scrum certifications is considered advantageous.

➔ Good proficiency with Microsoft Word, advanced Excel, and PowerPoint.

Why Unified Infotech?

➔ Enjoy flexibility in your work setup within a growth-oriented phase of our business.

➔ Receive a package that reflects your worth and is designed to attract the best in the industry.

➔ Thrive in a culture that values fresh ideas, inclusivity, personal development, collective

achievement, and the relentless pursuit of excellence.

➔ Stay on the cutting edge with access to the latest digital operational tools,services, and

technologies.

➔ Get the opportunity to collaborate with and mentor some of the brightest minds in our team.

➔ Engage with diverse markets across the USA, India, APAC, LATAM, Europe, and the Middle East

and contribute to initiatives that blend business success with social and environmental

responsibility.

➔ Together, we serve communities. We take steps, small and large, so we can do good for social and

environmental causes, weaving sustainability and social change into our endeavors.