Job Description

Job Description

Role description

Owns and manages project-specific delivery; responsible for day-to-day resource management and project SoW execution ensuring delivery & cost excellence

Key responsibilities

Drive delivery execution and delivery excellence in adherence to SLAs

  • Primary owner for delivery execution & management: deliver to project SLAs & contractual requirements, project reviews, resource planning, budget and SLA management
  • Track employee motivation and CSAT scores; maintain healthy work environment on projects to keep employee attrition in check
  • Provide technical oversight for project & day-to-day problem resolution; Carry out day-to-day resource management- assignment of tasks, staffing, release and training
  • Ensuring operational delivery excellence; drive process maturity through adoption of best practices shared by assurance team
  • Ensure operational metrics for pro...

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