Job Description

Job Overview:

We are hiring experienced professionals for multiple roles in the Contact Center domain , ranging from Senior Consultants to Managers . The ideal candidates should have strong project management, business analysis, or PMO experience , and a background in Contact Center technologies and automation .

Key Skill Clusters:

Cluster 1: IVR & Self-Service Automation

  • IVR simplification and optimization
  • Voice bot implementation for self-service
  • Identification & Verification methods (CLI/ANI, OTP, Voice ID)

Cluster 2: Data, AI, and Workforce Optimization

  • Real-time and historical data migration/management
  • Contact center reporting, BI tools, and dashboards
  • Workforce management: forecasting, scheduling, routing
  • Knowledge Management Sys...

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