Job Description

Job Overview:

We are hiring experienced professionals for multiple roles in the Contact Center domain, ranging from Senior Consultants to Managers. The ideal candidates should have strong project management, business analysis, or PMO experience, and a background in Contact Center technologies and automation.

Key Skill Clusters:

Cluster 1: IVR & Self-Service Automation

  • IVR simplification and optimization
  • Voice bot implementation for self-service
  • Identification & Verification methods (CLI/ANI, OTP, Voice ID)

Cluster 2: Data, AI, and Workforce Optimization

  • Real-time and historical data migration/management
  • Contact center reporting, BI tools, and dashboards
  • Workforce management: forecasting, scheduling, routing
  • Knowledge Management Systems (KMS)
  • S...

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