Project Manager

Responsibilities: • Face-to-face and virtual client management for software implementations • Manage and execute multiple simultaneous projects from initiation to closure • Take ownership and be accountable for project outcomes, ensuring they align with client expectations and deliver tangible value • Collaborate and work closely with clients to gain insights into their unique use cases and requirements, shaping the project’s objectives and scope. • Gather effort estimates, prepare work breakdown structures, and define project schedules in a formal project plan • Coordinate and track the internal progress of the project, ensuring milestones and deliverables are met in a timely manner • Create and manage tickets for client-requested features, ensuring a clear understanding of user stories and business requirements • Prioritize work to best meet deadlines and proactively optimize teams’ time and effort • Identify, manage, and mitigate risks and issues, providing proactive communication to stakeholders and clients • Develop and conduct presentations and demos, and other formal communications, to articulate project value and progress • Drive the Change Management procedures for assigned projects • Maintain Project Artifacts and implement versioning procedures throughout team • Maintain effective communication channels with both internal and external stakeholders, ensuring transparency and alignment • Provide escalation management by addressing and resolving client escalations efficiently, while maintaining client satisfaction • Provide internal training and mentoring on Project Management best practices Education, Experience and Skills Required: Bachelor’s degree and a minimum of 5 years of experience in Technical Project Management or the professional equivalent. • 3-5 years of proven experience in a demanding project management role within the software technology and IT solutions arena • Demonstrated ability to manage complex projects and multitask effectively • Strong organizational and project management skills with demonstrated ability to prioritize and manage multiple small projects concurrently • Experience facilitating communication across all areas of the organization • Excellent written and verbal communication skills • Strong interpersonal skills and professional attitude, with an ability to manage client relationships effectively • Excellent presentation skills, with experience in developing and delivering formal communications • Strong understanding of business needs • Experience in risk management and escalation handling • Proficiency in MS Office, specifically Excel, Word, Outlook and Project, SharePoint experience preferred • Ability to create clear and concise user stories and business requirements • Strong understanding of business needs • Detail oriented and able to work well under pressure and meet deadlines • Self-starter with good follow-through, able to take direction