Project Manager Community Management & Customer Service

The Project Manager will own the day-to-day operational delivery of BrandBastion’s global social care, product support, and community management program for a large enterprise client. This role is critical to ensuring high-quality, social-first execution across public and private channels, while coordinating closely with internal stakeholders, Customer Success, and distributed global teams.

The Project Manager acts as the operational backbone of complex, high-volume, and high-visibility social programs, ensuring consistency, risk mitigation, quality control, and scalable execution.

• Program Ownership & Execution
• Own the operational execution of a large-scale social care and community management program from ramp through steady-state delivery
• Serve as the primary operational point of contact for internal teams and client stakeholders
• Ensure alignment across public engagement, account-related support (e.g., billing, cancellat...