Job Description
Job description
Mission
Lead the transformation of customer-account data and service structures for a portfolio of hospital clients.
• Migrate account definitions and customer hierarchies from SAP to Salesforce
• Establish a robust data-governance framework that clarifies “what is an account / what is a customer”
• Re-engineer service delivery models based on actual hospital workload and usage patterns
• Ensure adoption of the new Salesforce environment by sales, service, and support teams
• Deliver a scalable, future-proof account structure that improves customer experience and internal efficiency
Key Responsibilities
Project & Stakeholder Management
– Own end-to-end project plan, scope, timeline, and budget (Prince2 preferred)
– Ma...
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