Job Description
- Work closely with senior leadership
- Lead highimpact CX transformation initiatives
The employer is a wellestablished and reputable organisation with a strong presence across education, healthcare, technology, and infrastructure sectors.
Job Description
- Lead planning, execution, and delivery of CX transformation initiatives across the organisation.
- Map customer journeys, identify friction points, and drive process improvements.
- Implement VOC (Voice of Customer) programs, feedback loops, and continuous improvement frameworks.
- Partner with product, operations, technology, and service teams to enhance service delivery.
- Define CX metrics, track performance, and present insights to leadership.
- Drive adoption of digital solutions, automation, and data-led CX enhancements.
- Oversee program timelines, risks, dependencies, and...
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