Job Description
Work closely with senior leadership Lead high‑impact CX transformation initiatives About Our Client
The employer is a well‑established and reputable organisation with a strong presence across education, healthcare, technology, and infrastructure sectors.
Job Description
Lead planning, execution, and delivery of CX transformation initiatives across the organisation. Map customer journeys, identify friction points, and drive process improvements. Implement VOC (Voice of Customer) programs, feedback loops, and continuous improvement frameworks. Partner with product, operations, technology, and service teams to enhance service delivery. Define CX metrics, track performance, and present insights to leadership. Drive adoption of digital solutions, automation, and data-led CX enhancements. Oversee program timelines, risks, dependencies, and execution governance.
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