Job Description
Are you a Project Manager seeking a new interesting challenge?
If your answer is yes, it's your lucky day so keep reading, it can be just what you're looking for
WHAT WE ARE LOOKING FOR IN YOU?
Experience in Project Management within Infrastructure Support engagements.
Background in Customer Service and Project Management.
Proven track record in quality improvement initiatives.
Strong knowledge of IT Service Management practices.
KPI definition, monitoring, and management.
Strong coordination skills in multi‑stakeholder environments.
HOW WILL YOUR DAILY JOB BE?
Fully focused on Customer Service.
Help with queue dispatching and ensuring proper ticket routing.
Improve the quality of service provided by the Customer Support team.
Resolve issues related to incorrect processes or procedures.
Implement and monitor SLAs and KPIs.
Support innovation initiatives and AI implementation.
Contribute to the migration to JSM – Jira Service ...
If your answer is yes, it's your lucky day so keep reading, it can be just what you're looking for
WHAT WE ARE LOOKING FOR IN YOU?
Experience in Project Management within Infrastructure Support engagements.
Background in Customer Service and Project Management.
Proven track record in quality improvement initiatives.
Strong knowledge of IT Service Management practices.
KPI definition, monitoring, and management.
Strong coordination skills in multi‑stakeholder environments.
HOW WILL YOUR DAILY JOB BE?
Fully focused on Customer Service.
Help with queue dispatching and ensuring proper ticket routing.
Improve the quality of service provided by the Customer Support team.
Resolve issues related to incorrect processes or procedures.
Implement and monitor SLAs and KPIs.
Support innovation initiatives and AI implementation.
Contribute to the migration to JSM – Jira Service ...
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