Project Manager - Night Shift

Work Schedule Requirements:

• Working hours: Must be available and actively engaged from 6:30 PM IST to 4 AM IST to support the PST timezone.
• Initial 4 weeks: Required to work from the office for a few hours daily to get familiar with Coforges and the client's ecosystem.
• Post initial period: Must be physically present in office once or twice a week, depending on coordination needs and project requirements.

Key Responsibilities:

End-to-End Delivery Monitoring & ADO Compliance

• Drive sprint-level and daily task tracking via Azure DevOps (ADO).
• Ensure team adherence to agile ceremonies, backlog grooming, and sprint hygiene.
• Track task progress, validate completion, and support on-time, high-quality delivery.
• Maintain oversight on work log updates and timely hour tracking across all geographies.

Resource Management, Feedback & Performance

• Conduct monthly 1:1 discussion with offshore and Nearshore team members to assess progress, identify blockers, and provide coaching.
• Gather and share structured feedback from client and resources for continuous performance improvement.
• Maintain an internal skills matrix and promote the deployment of top talent to critical areas.
• Identify and address skill gaps; recommend interventions, mentoring, or reallocation where necessary.
• Onboarding/Offboarding: Ensure seamless integration into Account and exits of resources through structured processes and documentation.
• Recruitment Operations: Participate in daily recruitment scrum calls, track demand fulfillment, and closely follow-up with TA & RDG teams.

Invoicing & Timesheet Compliance

• Track and approve timesheets across teams and vendors.
• Maintain timesheet accuracy for client audits and monthly invoice processing.
• Prepare and review monthly invoices in coordination with finance and delivery stakeholders.

Vendor & Performance Management

• Monitor vendor deliverables and ensure adherence to contractual SLAs and delivery quality.
• Lead weekly performance discussions, initiate improvement actions, and ensure compliance with reporting expectations.

AI Enablement & Learning Coordination

• Partner with internal AI learning teams to track participation in AI/ML training paths.
• Push enablement goals, monitor completion, and maintain visibility into workforce readiness initiatives.

Cross-Geo Team Collaboration

• Coordinate delivery across LATAM and India teams, ensuring effective handoffs and clear accountability.
• Serve as the communication channel between client stakeholder's concerns/escalations and global delivery teams.

Daily Internal Cadence & Stakeholder Updates

• Lead daily internal cadences with the offshore and nearshore teams to review progress, unblock issues, and align deliverables.
• Participate in client sync-ups to share delivery health, risks, and accomplishments.
• Provide proactive escalation and resolution management.

Reporting & Dashboarding

• Create and maintain Excel-based dashboards to track KPIs, ADO metrics, compliance, resource performance, and training.
• Deliver monthly status reports covering team performance, risk mitigation, client feedback, vendor status, and upskilling metrics.
• Present delivery insights and strategic recommendations to internal and client leadership.

Required Qualifications:

• 8–10 years of experience in Project Management, Delivery Oversight, or IT Operations.
• Strong hands-on experience with Azure DevOps (ADO) and agile/scrum methodologies.
• Advanced proficiency in Microsoft Excel (pivot tables, charts, dashboards, automation/macros).
• Prior experience handling timesheet compliance, invoicing, and vendor delivery.
• Strong interpersonal skills for coaching, feedback management, and team development.
• Excellent written and verbal communication skills in English.
• Willingness to work Pacific Standard Time (PST) hours from India.

Preferred Qualifications:

• Experience supporting US clients in Banking or Financial Services.
• Familiarity with AI/ML learning programs or enablement initiatives.
• Exposure to managing both internal and vendor resources across geographies.
• Spanish/Portuguese understanding is a plus, though not required.