Job Description
Job Role: Project & Customer Experience Manager
Preferred Experience- Payroll implementations & handling clients
Location: Pune
Work Mode: 100% Onsite
Role Overview
The Project & Customer Experience Manager will be responsible for the end-to-end program set up while ensuring a seamless, high-quality experience for clients across all touch points. This role
requires strong project governance, relationship management, analytical thinking, and
cross-functional coordination to ensure successful outcomes and long-term customer satisfaction.
● Program Setup: Lead kick-off meetings and customer onboarding by collaborating with
internal teams, clients, and local partners. Create and manage project plans for multi-country
solution rollout.
● Project & Client Management: Coordinate project streams, support review calls, and
manage timelines and workloads to meet key milestones efficiently.
● Governance: Ensure strong governance by Drive daily stand-ups, mai...
Preferred Experience- Payroll implementations & handling clients
Location: Pune
Work Mode: 100% Onsite
Role Overview
The Project & Customer Experience Manager will be responsible for the end-to-end program set up while ensuring a seamless, high-quality experience for clients across all touch points. This role
requires strong project governance, relationship management, analytical thinking, and
cross-functional coordination to ensure successful outcomes and long-term customer satisfaction.
● Program Setup: Lead kick-off meetings and customer onboarding by collaborating with
internal teams, clients, and local partners. Create and manage project plans for multi-country
solution rollout.
● Project & Client Management: Coordinate project streams, support review calls, and
manage timelines and workloads to meet key milestones efficiently.
● Governance: Ensure strong governance by Drive daily stand-ups, mai...
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