Project Manager (Pooling)

Overview

Contract Project management opportunity . Work on an AI feature development project for approximately 6-9 months. You will oversee a small team of live receptionist agents taking calls from an AI receptionist feature. The goal is to provide feedback on the AI model so it learns and grows, while ensuring that live agents handling calls provide exceptional customer service. A background in sales and/or marketing operations is very helpful.

Core Responsibilities

• Attendance & Activity Real Time Monitoring. Ensure agents are on time and performing their assigned tasks.
• Co-Piloting. Partner with project leads on goals and KPIs of the pilot.
• Agile Partnership. Partner with a local Learning and Development lead responsible for agent enablement.
• Cross Functional Synergy. Partner with Sales Operations leads who will spearhead metrics analysis.
• Flexibility. Perform other duties as assigned upon complet...