Job Description

ZS is a place where passion changes lives. As a management consulting and technology firm focused on improving life and how we live it, we transform ideas into impact by bringing together data, science, technology and human ingenuity to deliver better outcomes for all. Here you’ll work side-by-side with a powerful collective of thinkers and experts shaping life-changing solutions for patients, caregivers and consumers, worldwide. ZSers drive impact by bringing a client-first mentality to each and every engagement. We partner collaboratively with our clients to develop custom solutions and technology products that create value and deliver company results across critical areas of their business. Bring your curiosity for learning, bold ideas, courage and passion to drive life-changing impact to ZS.

What You’ll Do

Team Management activities:

  • Manage PMO team to enable smooth delivery of the client engagements
  • Coordinate regular cross-office team meetings between offshore and onshore team
  • Plan for PMO team members’ individual goals and guide them in their learning
  • Facilitate induction of new team members into the team by coordinating kick-off meetings and getting appropriate system accesses
  • Coordinate and support administrative requirements for team events.

    • PMO activities:

  • Own PMO processes and tools (e. g, project charter, ticket management system, issue management, communication and reporting, knowledge management, etc.)
  • Ensures quality of deliverables sent out by the PMO team
  • Manages utilization of the team members by ensuring regular task tracking
  • Coordinate with team members to track the adherence on project processes and ensure 100% compliance on all the program SLAs
  • Facilitate regular updating of project performance summaries (e.g., financials, utilization, SLA metrics)
  • Oversee Program Risk Management process to ensure timely and accurate reporting of risks
  • Maintain SOP documents repository and ensure timely updates and version control
  • Contribute to continuous improvement leveraging various internal or external assets in consensus with key stakeholders
  • Manage onboarding/off boarding, training and team compliance
  • Manage asset (client laptops/phones) record-keeping
  • Manage PMO assets and be a single point of contact for the team on any queries on relevant topics
  • Coordinate with key stakeholders for timely renewal of legal documents and flag upcoming billing milestones and preemptively communicate to program manager.

    • Client Coordination:

  • Collaborate with the client’s admin/support group to set up meetings & seminars
  • Follow-up with client’s PMO team on any issues with the PMO tools/processes that are shared across ZS and client (e.g., ticket management system, etc.)
  • Work directly with client’s PMO team on updating and sharing performance summaries (financials, utilization, SLA metrics) with key stakeholders.

    • What You’ll Bring

  • Graduate with 3 years plus of experience in Project Management, or a Post Graduate in MBA with years plus of experience in Project Management
  • Organized and self- motivated
  • Good knowledge of Project Management Processes and tools
  • Proficient on MS Excel with working knowledge of PowerPoint and Word
  • Good verbal and written communication, pleasing personality
  • Customer focused
  • Good interpersonal skills
  • Extremely high on initiative, proactive
  • Prior experience of running PMO for more than 50 people preferred

    • Perks & Benefits:

    ZS offers a comprehensive total rewards package including health and well-being, financial planning, annual leave, personal growth and professional development. Our robust skills development programs, multiple career progression options and internal mobility paths and collaborative culture empowers you to thrive as an individual and global team member.

    We are committed to giving our employees a flexible and connected way of working. A flexible and connected ZS allows us to combine work from home and on-site presence at clients/ZS offices for the majority of our week. The magic of ZS culture and innovation thrives in both planned and spontaneous face-to-face connections.

    Travel:

    Travel is a requirement at ZS for client facing ZSers; business needs of your project and client are the priority. While some projects may be local, all client-facing ZSers should be prepared to travel as needed. Travel provides opportunities to strengthen client relationships, gain diverse experiences, and enhance professional growth by working in different environments and cultures.

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