Job Description
As the **Operations Program/Project Manage** r for Tech Services at Staples US Retail, you will lead the development, execution, and continuous improvement of operational programs that support our Tech Services business. You’ll play a key role in turning strategy into action, building scalable, field-friendly solutions that make service delivery easier for associates and more impactful for customers.
You’ll work cross-functionally to streamline processes, improve execution, and enhance customer experience, while ensuring strong alignment with training, selling routines, and overall business priorities. Your work will drive performance, simplify, and help create confident, service-minded teams in every store.
**Key Responsibilities and Deliverables:**
+ Lead the planning, launch, and optimization of Tech Services programs—including diagnostics, repairs, device setup, Warranty, and Total Support—ensuring each initiative is easy to execute and aligned with cust...
You’ll work cross-functionally to streamline processes, improve execution, and enhance customer experience, while ensuring strong alignment with training, selling routines, and overall business priorities. Your work will drive performance, simplify, and help create confident, service-minded teams in every store.
**Key Responsibilities and Deliverables:**
+ Lead the planning, launch, and optimization of Tech Services programs—including diagnostics, repairs, device setup, Warranty, and Total Support—ensuring each initiative is easy to execute and aligned with cust...
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