Project & Resource Coordinator

• IT & Telecomms
• Project Management / Team Lead
• Sydney
• Permanent / Full Time

• Coordinate resources and delivery across a fast-paced ServiceNow Practice.
• Hybrid flexibility - work wise, work humble, work honest.
• Supportive, inclusive culture with strong growth and development pathways.

Who you’ll be working with

At AC3, our purpose is to make technology real—and as leaders in secure multi-cloud solutions, we get to bring that purpose to life for our customers every day. We’re an Australian-owned ICT managed service provider with teams across Australia and New Zealand, supporting enterprise and government customers through secure, scalable technology solutions.
  
Why join us?

What sets us apart is our culture - people here have real relationships that go beyond work, and maintaining our awesome culture, supportive spirit, and belief that everyone is heard and treated with respect, is a top priority at AC3.
   
We’re committed to a workplace that fosters open communication, flexible working arrangements, continuous learning, and providing support to get through life’s changing seasons.
  
We live by the AC3 way - Work Wise, Work Humble, and Work Honest.
  
Who are we looking for?
 
We are looking for a Project & Resource Coordinator with a strong organisational mindset, an agile way of working, and a passion for enabling high-performing technical teams.
  
You will be comfortable coordinating resources, managing backlogs, and supporting both internal and customer-facing engagements within a fast-paced ServiceNow Practice. This role suits someone who enjoys bringing structure, visibility, and momentum to delivery teams.
  
AC3 is dedicated to grow the representation of women in technology and are warmly encouraged to apply.
  
What you’ll do

• Coordinate and schedule delivery activities across the ServiceNow Practice from a resource planning perspective
• Collaborate closely with Engineering, Solution Architecture, and Business Analysis & Engagement Managers to support effective backlog and resource management
• Manage project resource allocation tools, including Excel-based trackers and standard project requests
• Closely track customer delivery to ensure resources meet or exceed billable KPI targets
• Maintain ongoing professional development with a broad understanding of ServiceNow and related technologies

What we’d love to see?

• Experience in a Project Coordinator, Resource Coordinator, or Agile delivery support role, ideally within IT or technology environments
• Strong organisational and planning skills with the ability to manage competing priorities
• Experience working with technical teams such as engineers, architects, or consultants
• Understanding of agile delivery principles and backlog management

A plus, if you have…

• Exposure to ServiceNow environments or managed services
• Experience supporting professional services or consulting teams
• Familiarity with utilisation tracking, resourcing models, or billable delivery environments

Even if you don’t check every box, your passion and curiosity matter. If this role excites you, we would love to see your application.
  
What will you gain?

• Company benefits including discounted lifestyle services such as health insurance, salary packaging, hybrid work, and half-day Fridays once a month*
• A culture built on respect, where you can flag conduct that feels off and rely on a fair, confidential process that prioritises your safety and wellbeing
• Access to career development opportunities across AC3
• Flexible hybrid working options and real work-life integration
• $70,000 - $85,000 + Superannuation + Bonus + Allowances
• Opportunity to work across a growing ServiceNow Practice with varied customers and engagements