Job Description
This role will serve as a Project Supervisor (Call Center) assigned to the Radiation Exposure Compensation Act (RECA) program of the DOJ Civil Division and will work under the direction of a Project Manager, performing the following duties:
Act as primary supervisor for assigned staff members, to include oversight of timekeeping, narratives, corrective action, and other staff management concerns.Oversee and direct all aspects of Amentum staff assigned to the RECA Call Center, to include supervision of Call Center activities, training new team members, and updating training materials as guidance changes.Assist claimants with substantive questions as they relate to the filing of claims, timing of submissions, and troubleshooting issues with submission.Assist claimants and Call Center staff with resolving discrepancies, missing information, and explanations of policies and procedures.Perform troubleshooting for the platforms on...
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