Project/Process Analyst- IT Service Management

Responsible for basic project management activities of low to medium complexity it project(s), or support more senior level project management staff for high complexity projects.

The Role:

Reporting to the Manager IT – IT Service Management, the successful candidate will have a working scope of multiple IT Service Management process disciplines coupled with one or more global process ownership accountabilities.

The IT Service Management function is a new MD function that will define and implement the IT Enterprise IT Service Management strategy, in conjunction with our strategic Managed Service provider, to deliver a single IT Service Management operating model. This will enable a global set of IT Service Management practices and processes aimed at improving IT Service reliability, reduction of business outages and gain efficiencies from a single way of working.

The IT Service Management scope of this role is multi-disciplined and will represent core I...