Job Description
+ **System Implementation & Configuration:**
+ Design, implement, and configure Proofpoint solutions (Email Protection, TAP, Data Loss Prevention, etc.) based on client requirements.
+ Collaborate with cross-functional teams to integrate Proofpoint solutions into existing customer environments.
+ Perform initial and ongoing system configurations and upgrades for Proofpoint platforms.
+ **Troubleshooting & Support:**
+ Provide expert troubleshooting and issue resolution for Proofpoint-related problems, including email delivery issues, false positives/negatives, and configuration errors.
+ Monitor system performance, identify potential issues, and proactively resolve any problems to ensure high availability and reliability.
+ Provide escalation support for complex or critical issues, coordinating with Proofpoint support when necessary.
+ **Maintenance & Optimization:**
+ Regularly review and optimize Proofpoint configurations to ensure maximum efficiency, security, and performance.
+ Manage ongoing maintenance activities such as patching, updates, and system tuning.
+ **Client Interaction & Collaboration:**
+ Serve as a primary point of contact for clients utilizing Proofpoint solutions, providing expert guidance, training, and consultation.
+ Collaborate with clients to assess security needs and recommend best practices for email security.
+ **Documentation & Reporting:**
+ Maintain detailed documentation on Proofpoint configurations, troubleshooting steps, and known issues.
+ Provide regular reports on system performance, security incidents, and any actions taken to address issues.
+ **Training & Knowledge Sharing:**
+ Stay up-to-date with the latest Proofpoint features, tools, and best practices, and share knowledge with other team members and clients.
+ Lead internal training sessions to ensure team members are proficient in handling Proofpoint systems.
We are seeking a highly skilled and experienced Proofpoint Engineer to join our Managed Services team. In this role, you will be responsible for supporting, implementing, and troubleshooting Proofpoint email security systems within a managed services environment. The ideal candidate will have a deep understanding of Proofpoint solutions, including Email Protection, Targeted Attack Protection (TAP), and Information Protection, along with strong problem-solving skills and the ability to work in a fast-paced, customer-focused setting.
+ Proven four years of experience as a Proofpoint Engineer, with a focus on supporting and troubleshooting in a managed services environment.
+ In-depth knowledge of Proofpoint Email Protection, Targeted Attack Protection (TAP), and Information Protection solutions.
+ Strong understanding of email security protocols and best practices (SPF, DKIM, DMARC, etc.).
+ Experience in troubleshooting complex email delivery issues, including spam, phishing, and malware filtering.
+ Familiarity with cloud-based and on-premises Proofpoint environments.
+ Proficiency in scripting and automation tools for system administration tasks (e.g., PowerShell, Python).
+ Excellent problem-solving, analytical, and troubleshooting skills.
+ Strong communication skills with the ability to explain technical concepts to non-technical stakeholders.
+ Experience working in a managed services or SaaS environment preferred.
+ Relevant certifications such as Proofpoint Certified Technical Specialist (PCTS) or similar industry certifications (CISSP, CEH, etc.) are a plus.
**Preferred Skills & Qualifications:**
+ Experience with email infrastructure (Exchange, Office 365, Gmail, etc.) and integration with Proofpoint solutions.
+ Familiarity with security incident response and incident management.
+ Experience with SIEM tools and email monitoring platforms.
\#LI-PR1
WWT will consider for employment, without regard to disability, a disabled applicant who satisfies the requisite skill, experience, education, and other job-related requirements of the job and is capable of performing the essential requirements of the job with or without reasonable accommodation. World Wide Technology is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity, national origin, age, disability, veteran status, genetic information, or other characteristics protected by law. We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application, please call 1-800-432-7008 and ask for Human Resources.
+ Design, implement, and configure Proofpoint solutions (Email Protection, TAP, Data Loss Prevention, etc.) based on client requirements.
+ Collaborate with cross-functional teams to integrate Proofpoint solutions into existing customer environments.
+ Perform initial and ongoing system configurations and upgrades for Proofpoint platforms.
+ **Troubleshooting & Support:**
+ Provide expert troubleshooting and issue resolution for Proofpoint-related problems, including email delivery issues, false positives/negatives, and configuration errors.
+ Monitor system performance, identify potential issues, and proactively resolve any problems to ensure high availability and reliability.
+ Provide escalation support for complex or critical issues, coordinating with Proofpoint support when necessary.
+ **Maintenance & Optimization:**
+ Regularly review and optimize Proofpoint configurations to ensure maximum efficiency, security, and performance.
+ Manage ongoing maintenance activities such as patching, updates, and system tuning.
+ **Client Interaction & Collaboration:**
+ Serve as a primary point of contact for clients utilizing Proofpoint solutions, providing expert guidance, training, and consultation.
+ Collaborate with clients to assess security needs and recommend best practices for email security.
+ **Documentation & Reporting:**
+ Maintain detailed documentation on Proofpoint configurations, troubleshooting steps, and known issues.
+ Provide regular reports on system performance, security incidents, and any actions taken to address issues.
+ **Training & Knowledge Sharing:**
+ Stay up-to-date with the latest Proofpoint features, tools, and best practices, and share knowledge with other team members and clients.
+ Lead internal training sessions to ensure team members are proficient in handling Proofpoint systems.
We are seeking a highly skilled and experienced Proofpoint Engineer to join our Managed Services team. In this role, you will be responsible for supporting, implementing, and troubleshooting Proofpoint email security systems within a managed services environment. The ideal candidate will have a deep understanding of Proofpoint solutions, including Email Protection, Targeted Attack Protection (TAP), and Information Protection, along with strong problem-solving skills and the ability to work in a fast-paced, customer-focused setting.
+ Proven four years of experience as a Proofpoint Engineer, with a focus on supporting and troubleshooting in a managed services environment.
+ In-depth knowledge of Proofpoint Email Protection, Targeted Attack Protection (TAP), and Information Protection solutions.
+ Strong understanding of email security protocols and best practices (SPF, DKIM, DMARC, etc.).
+ Experience in troubleshooting complex email delivery issues, including spam, phishing, and malware filtering.
+ Familiarity with cloud-based and on-premises Proofpoint environments.
+ Proficiency in scripting and automation tools for system administration tasks (e.g., PowerShell, Python).
+ Excellent problem-solving, analytical, and troubleshooting skills.
+ Strong communication skills with the ability to explain technical concepts to non-technical stakeholders.
+ Experience working in a managed services or SaaS environment preferred.
+ Relevant certifications such as Proofpoint Certified Technical Specialist (PCTS) or similar industry certifications (CISSP, CEH, etc.) are a plus.
**Preferred Skills & Qualifications:**
+ Experience with email infrastructure (Exchange, Office 365, Gmail, etc.) and integration with Proofpoint solutions.
+ Familiarity with security incident response and incident management.
+ Experience with SIEM tools and email monitoring platforms.
\#LI-PR1
WWT will consider for employment, without regard to disability, a disabled applicant who satisfies the requisite skill, experience, education, and other job-related requirements of the job and is capable of performing the essential requirements of the job with or without reasonable accommodation. World Wide Technology is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity, national origin, age, disability, veteran status, genetic information, or other characteristics protected by law. We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application, please call 1-800-432-7008 and ask for Human Resources.
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