Job Description
We are seeking a proactive, organised, and customer-focused Property Administrator to support the management of complex repair cases, particularly those involving damp, mould, and disrepair.
In this crucial role, you’ll act as a central point of contact for residents, contractors, and internal teams — ensuring cases are handled efficiently, sensitively, and in line with new legislation, including Awaab’s Law.
Key Responsibilities:
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Log, triage and track incoming reports of damp, mould, and disrepair.
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Coordinate inspection visits, surveys, and follow-up works with contractors and in-house teams.
*
Keep residents informed and updated throughout the repair process with empathy and clarity.
*
Maintain accurate and up-to-date records of case progress, correspondence, and outcomes.
*
Ensure compliance with relevant policies, regulations, and service level agreements.
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In this crucial role, you’ll act as a central point of contact for residents, contractors, and internal teams — ensuring cases are handled efficiently, sensitively, and in line with new legislation, including Awaab’s Law.
Key Responsibilities:
*
Log, triage and track incoming reports of damp, mould, and disrepair.
*
Coordinate inspection visits, surveys, and follow-up works with contractors and in-house teams.
*
Keep residents informed and updated throughout the repair process with empathy and clarity.
*
Maintain accurate and up-to-date records of case progress, correspondence, and outcomes.
*
Ensure compliance with relevant policies, regulations, and service level agreements.
<...
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