Proptech Customer Success Team Leader

A rapidly growing, VC‑backed technology company is recruiting a hands‑on Customer Success Team Leader to lead their US Customer Success team and actively manage key customer relationships!
The company is already serving major global industry leaders and is looking for a driven leader to join their expanding team.

This is a true player‑coach role . You will combine people management with direct customer ownership, ensuring clients are successfully onboarded and trained while continuously extracting value from the platform. You will also support and guide the team in their daily work.

Key Responsibilities

• Team Leadership: Manage, mentor, and support Customer Success Managers (CSMs) in their day‑to‑day work.
• Escalation Management: Act as the primary escalation point for customer issues and requests, providing feedback to the team to help resolve blockers.
• Process Excellence: Ensure consistent exec...