Job Description

Role Purpose

 

The Prosumer After Sale Technical Support Engineer is a key contributor towards providing outstanding customer experience. Possessing detailed technical knowledge of solar ecosystem hardware and software, they provide technical support services to customers (end-users) and internal team-members. This includes training, advice, troubleshooting, issue resolution, sales support and continuous improvement activities.  

 

Role Parameters

 

Reporting to:

Head of Technical Support Department/Technical Director

Budget:

TBD

Number of reports:

0 initially

Location:

Birdhill

On-site

Occasional travel...

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