Provider Services

As Supervisor you will support the Provider Relations Lead in managing a team of provider service agents.

Your team will be based in Europe and Philippines and will be a mix of Cigna employees and BPO employees who deliver core services to our internationally contracted providers, via email & phone.

Provider Services it's a global team in its essence: you will have the chance to collaborate with peers in Europe, in the US, Asia and Africa alike The provider services organization is new, therefore it's key for any new contributor the engagement to the mission

Your role includes:

• Team performance management: motivating individuals and teams collectively to achieve agreed work output targets covering productivity, quality and provider satisfaction and take any corollary action of performance management where needed.
• BPO performance management
• Support the creation of the processes for the team along with the set up of the new structure...